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Magazine Name : E-Business Advisor

Year : 2001 Volume number : 19 Issue: 07

Five Success Factors For Private Trading Exchanges (Article)
Subject: Six Critical Business Lessons Learned , Mistakes Of Public Trading Exchanges , Online Business-To-Business Collaboration
Author: Cindy Cronin     
page:      13 - 21
Do You Offer The Best Customer Service? (Article)
Subject: Integrated Customer Contact Center , Customer Interact
Author: Bruce Bower     
page:      22 - 30
Crm Roi: Oxymoron Or Management Mandate? (Article)
Subject: Your Investment , Customer Relationship Management Solution , Customer Satisfication
Author: Claudia Imhoff     
page:      31 - 33
Ten Steps To Successful Web Self-Service (Article)
Subject: When Implemented Properly , Web-Based Self-Service Applications , Drametically Augment Traditional Customer Service Methods
Author: Michael J Cunningham     
page:      34 - 38