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Magazine Name : E-Business Advisor
Year : 2001Volume number : 19Issue:07
Five Success Factors For Private Trading Exchanges(Article) Subject:
Six Critical Business Lessons Learned
,
Mistakes Of Public Trading Exchanges
,
Online Business-To-Business Collaboration
Author:
Cindy
Cronin
page:
13
-
21
Do You Offer The Best Customer Service?(Article) Subject:
Integrated Customer Contact Center
,
Customer Interact
Author:
Bruce
Bower
page:
22
-
30
Crm Roi: Oxymoron Or Management Mandate?(Article) Subject:
Your Investment
,
Customer Relationship Management Solution
,
Customer Satisfication
Author:
Claudia
Imhoff
page:
31
-
33
Ten Steps To Successful Web Self-Service(Article) Subject:
When Implemented Properly
,
Web-Based Self-Service Applications
,
Drametically Augment Traditional Customer Service Methods
Author:
Michael J
Cunningham
page:
34
-
38